Terms and Conditions

1. Scope of Services

The Travel Advisor (“Advisor”) agrees to provide professional travel planning services, which may include, but are not limited to, researching, recommending, and facilitating reservations for travel products such as accommodations, transportation, tours, and other services as requested by the Client. Advisor shall not be responsible for obtaining visas, passports, vaccinations, or other travel documents unless expressly stated in writing.

2. Fees and Payment

Client agrees to pay Advisor a non-refundable planning fee as specified in the service agreement or proposal. Additional service fees may apply for changes, cancellations, or last-minute requests. Client authorizes Coastal and Main Travel Company to make payments on your vacation on your behalf directly through the vendor’s website unless otherwise specified. Advisor's fees are due prior to the commencement of planning services and are non-transferable and non-refundable.

3. Cancellations, Changes, and Refunds

Client acknowledges that all travel bookings are subject to the cancellation, change, and refund policies of the respective travel suppliers. Advisor shall not be liable for any costs associated with such policies. Advisor’s service fees are not refundable under any circumstances. Client agrees to review and accept all supplier terms prior to booking.

4. Travel Insurance

Advisor strongly recommends that Client purchase comprehensive travel insurance, including coverage for trip cancellation, interruption, delay, medical expenses, and baggage. Client acknowledges that travel insurance has been offered and explained. If Client declines insurance coverage, they accept all associated risks and hold Advisor harmless for any resulting losses.

5. Supplier Responsibility

Advisor acts solely as an independent contractor and booking agent for disclosed travel suppliers, including but not limited to airlines, hotels, tour operators, cruise lines, and transportation companies. Advisor does not own, operate, or control the services provided by these suppliers and shall not be held liable for any acts, omissions, errors, delays, defaults, or negligence on the part of such suppliers.

6. Force Majeure

Advisor shall not be liable for any failure or delay in performance of obligations due to circumstances beyond reasonable control, including but not limited to acts of God, natural disasters, pandemics, labor strikes, war, terrorism, civil unrest, governmental orders or regulations, or other events of force majeure.

7. Client Responsibilities

Client agrees to provide accurate and complete personal information, including passport details, payment authorizations, and travel preferences. Client is responsible for complying with all entry, exit, and visa requirements. Advisor shall not be held liable for any issues resulting from failure to comply with these responsibilities.

8. Authorization to Book

Client grants Advisor permission to act on their behalf to secure travel reservations as approved in writing (including but not limited to email confirmation). Client shall be solely responsible for any charges associated with such bookings and agrees to remit payment to suppliers directly or through a secure payment authorization form.

9. Confidentiality

Each party agrees to maintain the confidentiality of all proprietary, non-public, and confidential information disclosed during the term of this agreement. Client information will be shared only with travel suppliers and third parties as necessary to fulfill the requested services.

10. Limitation of Liability

In no event shall Advisor be liable for any indirect, incidental, special, or consequential damages arising out of or related to the services provided. Advisor’s total liability shall be limited to the amount of fees paid by Client for the services rendered.

11. Dispute Resolution

Any disputes arising under or related to this agreement shall first be submitted to mediation in Ohio. If mediation is unsuccessful, the parties agree that the exclusive venue for legal proceedings shall be the courts located in Warren County, Ohio, and this agreement shall be governed by the laws of the State of Ohio.

12. Acknowledgement and Agreement

By indicating acceptance electronically, Client confirms they have read, understood, and agreed to the terms and conditions contained herein. These Terms constitute the entire agreement between the parties and supersede all prior oral or written understandings.